Shipping policy
Processing time
All orders are processed within 1–2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
Shipping time
Once your order has shipped, delivery typically takes 9-13 business days, depending on your location and the shipping method selected at checkout.
Shipping rates
Shipping charges are calculated at checkout based on your order weight, size, and destination. We occasionally offer free shipping promotions — any applicable discount will be automatically applied at checkout.
Order tracking
As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
International shipping
We currently ship to [insert countries/regions]. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Delayed or lost packages
If your order hasn't arrived within the estimated delivery window, please contact us at [insert support email] so we can look into it and help resolve the issue.
Incorrect shipping information
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly provided address, but we're happy to help if you notice an error shortly after placing your order.